ACCESSIBILITY STATEMENT

At Tru Cooperative Bank, we believe everyone should be able to use digital banking with ease and confidence. That’s why we’re committed to building welcoming, secure, and accessible digital experiences for our members, future members, and the communities we serve—so managing finances is simple, independent, and inclusive for everyone.

Accessibility is an ongoing part of how we design, build, and improve our digital banking and website experiences. It’s not just about meeting requirements; it’s about doing the right thing and creating better experiences for all.

Web Content Accessibility Guidelines

• Our website and online banking experiences are designed to meet the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, the recognized accessibility standard required under Canadian federal and provincial legislation. This means our digital experiences are designed to be:

  • Perceivable – information can be seen or heard in different ways
  • Operable – functionality works with a range of input methods, including keyboards
  • Understandable – content and interactions are clear, consistent, and predictable
  • Robust – compatible with modern browsers, devices, and assistive technologies

  Meeting WCAG 2.0 AA helps remove barriers for people with disabilities while also improving clarity and usability for everyone who banks with us.

While WCAG 2.0 AA is the formal compliance requirement, we strive to meet WCAG 2.1 Level AA wherever possible, reflecting our commitment to continuous improvement and member-focused design.

These enhanced guidelines better support:

• Members with low vision or cognitive and learning disabilities
• Members with limited mobility or dexterity
• Members using different devices, screen orientations, or assistive technologies

Today, this commitment focuses on our online experiences but improving accessibility is an ongoing journey. At Tru Cooperative Bank, we’re committed to listening, learning, and improving—so we can continue to serve our members in ways that reflect our cooperative values and our belief in banking for everyone.