SUSPICIOUS ACTIVITY? REPORT IT.

Is it fraud?

Noticed unfamiliar activity on your account, or been contacted out of the blue and asked for information or money? These may be signs of fraud. Call our Member Advisor Centre right away for support.

You can also learn more about and report scams and fraud to the Canadian Anti-Fraud Centre.

Is it phishing?

Received an email or text message with any combination of these red flags?

  • Not expected from the sender.
  • From an unknown contact/email address that you’ve never received a message from.
  • An unusual request from a company or brand you interact with.
  • Contains typos, spelling errors, or the language in the message is not professional.
  • Includes irregular links. When you hover over the link, it shows a web address that is not consistent with the sender.
  • The message exerts pressure to respond quickly or warns of a bad outcome (e.g. your account will be locked).
  • Asking you to share private information – we will never ask for your personal information in an email.

It may be a phishing message, attempting to steal your information or gain access to your accounts. Don’t click on any links or respond. Report it to us right away—forward the suspicious email to your local inbox below, then delete it from your own inbox. If you recieved a suspicious text message, email us a screenshot of the message, then delete the message. You can also forward that supicious text message to SPAM (7726) to report it to your telecom carrier.

Having strong financial defenses can help you protect your money. Learn more about phishing, and other tools and decisions that can increase your security.