Get notified about unusual activity on your account so you can act quickly, protect your money, and stay in control. They're free and easy to set up, you can select the notifications that are most important to you, and you can opt out at any time. Alerts include:
Account security
Peace of mind starts with account alerts
- Online banking login
- Online banking account locked out
- Personal Access Code (PAC) changed
- Low account balance
- New Interac e-Transfer recipient added
- Interac Online payment authorized
- New bill payee added
- New message available
- Small Business Banking alerts
Stay protect with alerts
Select your local brand to set up or manage your alerts
Frequently asked questions
What are security alerts?
Alerts allow you to receive notifications about banking activity and other events on your account. Alerts can be set up and managed on our online banking service at any time.
How do I set up alerts?
To set up alerts in online banking:
- Log in to Online Banking
- Click on "Manage Alerts" from the "Messages & Alerts" tab in the side menu, then click on "Add Contacts".
- Add the mobile phone or email address where you would like to receive your alerts.
- Choose the alerts you would like to receive by selecting "Add a New Alert".
To set up alerts in the mobile app:
- Log in to the mobile app
- Click on the "Alerts" tile and select "Settings", then "Manage Alert Contacts".
- Add the mobile phone or email address where you would like to receive your alerts.
- Select "Manage" and choose the alerts you would like to receive.
How can I receive alerts?
You can receive alerts by either email, text message, or both. You are able to set up four contacts.
Am I charged for using alerts?
We are providing this service free of charge to our members. However, when you receive text message alerts, your wireless carrier may charge for receiving text messages. We'd recommend that you check with your wireless carrier for details.
Is any personally identifiable information contained in an Alert message?
Personal and personally identifiable information is not transmitted in the alert message. Accounts are identified by nicknames.
Why am I receiving Balance Alerts?
If you have a chequing or savings account, a valid email address with us and access to digital banking, you will automatically be enrolled to receive balance alerts.
I have a joint account. Will all of us receive balance alerts?
Yes, each account holder is automatically enrolled into receiving balance alerts, each can individually modify their preferences or delete the alert.
How do I change my balance alert threshold amount?
You can select (or unselect) from a list or their demand accounts, however there is only one threshold amount used for all selected accounts. You can set the amount as low as $0.
Can I choose to stop receiving alerts?
Yes. Within online banking or the mobile app, you can choose not to receive any alerts.
Am I guaranteed to receive alerts sent to me?
Alerts cannot be guaranteed by Tru Cooperative Bank simply because we aren't able to guarantee the stability of the wireless and internet networks being used. These networks are open to service interruptions and you may be out of the service range, which can cause a delay in receiving text messages. You can check the Alerts sent to you on the Alerts History page of online banking—there you'll find all the Alerts sent to you within the last 30 days.