Speak to an advisor or at the branch
Noticed unauthorized activity on your account or think you may have been scammed? Report it immediately.
We're here to assist you
Call us
Monday to Friday: 8am - 8pm
Saturday: 8:30am - 4pm
Sunday: 11am - 3pm
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An advisor will get back to you
Lost or stolen card?
Your MemberCard®
Suspect you’ve been a victim of fraud?
Find a branch or ATM
Banking with local roots here and branches everywhere. Visit any one of our 45 branches across British Columbia.
Suggestions and complaints
We’d like to hear from you – let us know how we can improve, or bring forward a complaint you’d like resolved.
Frequently asked questions
How can I get my 2SV code on my phone if I'm out of the country?
We always recommend having text and email enabled so you can receive 2SV codes. That way you can get your code whether you’re connected to WiFi or using your cellular data. If you have your email set up to receive 2SV codes, please connect to the Internet and obtain your code.
If you can't obtain your code, we will assist you in gaining access to your account, provided we are able to verify your identity over the phone.
- If you're travelling within the USA, please call us at 1-888-597-1083
- If you’re travelling outside of Canada and the USA, please call 1-250-856-0190 but note that long distance charges may apply. Also please be aware that certain countries or parts of countries are restricting calls to or from Canada and your call might not be completed.
Where can I use my debit card when travelling out of the country?
Look for the logos on the back of your MemberCard and if at least one matches what you see on an ATM or POS system, your card is compatible. You have access to most ATM networks around the world but we recommend carrying cash, or a credit card as a backup.
How can I order foreign currency?
You can purchase US Dollars (USD) at any of our branches before your trip. For all other foreign currencies, use ICE’s Click & Collect service —just order online and pick up your currency at a location that works best for you.
Where's my transit, institution and account number on my cheque? Can I print a void cheque?
Learn here how to find your account information in online banking, the mobile app, or from a cheque.
How do I send a wire transfer?
Wire transfers must be sent at a branch and require information about the receiver and their bank, such as a routing number, SWIFT code, and more.
What are the account fees and service charges?
Learn about personal account fees.
Learn about business account fees.
How can I send money to someone?
If you are sending up to $10,000 within Canada, an Interac e-Transfer® might be the best option. If you are sending more than $10,000 or internationally, you should consider a wire transfer. Learn more about sending money.
What's your mailing address?
Island Savings Regional Office 499 Canada Avenue Duncan, BC V9L 1T7
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