OUR LEADERSHIP

Being a Tru Cooperative Bank's director is a big responsibility. While management oversees the day-to-day operation of the credit union, the board of directors provides guidance on long-range objectives, determines policy and monitors the credit union’s overall progress. It’s a job that demands a significant investment in time, energy and expertise.

Specific responsibilities include:

• Fulfilling a number of statutory duties specified in the Credit Union Incorporation Act and Financial Institutions Act
• Acquiring and continually upgrading knowledge about the financial services industry, all aspects of First West’s business, regulatory issues and the business environment in general
• Attending all meetings, unless there are significant extenuating circumstances
• Preparing thoroughly for board and committee meetings and making a positive contribution to those meetings
• Keeping informed about activities occurring within the areas served by First West
• Serving on committees of the board
• Undertaking all required director training and keeping current on evolving corporate governance standards and practices
• Acting as an ambassador of First West

Related Resources

• Individual Director Position Description

Directors are required to serve on committees of the board that carry out legislated and delegated duties. These committees include:

Audit and Conduct Review
The Audit and Conduct Review Committee is responsible for fulfilling the credit union’s statutory duty to maintain an audit committee and conduct review committee as per Section 39.56 of the Credit Union Incorporation Act and Section 112 of the Financial Institutions Act respectively. The committee assists the board in fulfilling its obligations and oversight responsibilities related to the audit process and financial reporting, ensures the requirements for dealing with related-party transactions set out in the Financial Institutions Act are met and appropriate procedures are in place, oversees the process for reviewing directors’ conduct and oversees procedures for resolving conflicts of interest, restricting the use of confidential information and handling member complaints. The committee consists of a minimum of three members elected by the board on the recommendation of the board chair.

Governance and Nominations
The Governance and Nominations Committee oversees key elements of the First West board of directors’ operations, including corporate governance principles, practices and oversight, board assessment, evaluation and renewal, director recruitment, nominations and elections and director orientation, education and development. The committee consists of a minimum of five members elected by the board on the recommendation of the board chair. Ideally each committee member will also be a member of at least one other committee to ensure informed governance discussions.
 

• Nominations Task Force – composed of three members of the Governance and Nominations Committee and two at-large, non-director members drawn from First West’s membership. One of the Task Force’s most important jobs is to determine whether members are eligible to stand for election as directors, and then to decide if candidates should be endorsed as having the competencies, expertise and experience sought by the Board. The Task Force supports the committee by conducting candidate interviews, contacting references, and providing guidance on candidates that offer the best fit on the Board.

Government Relations and Partnership
Guides management in advancing First West’s multi-brand operating model. The committee reviews and counsels management on First West’s partnership strategy, monitors government relations activities and advocates for favourable legislative and regulatory environments that will allow First West to achieve its strategic goals. The committee also represents the board in discussions with potential partners. The committee consists of the board chair, board vice-chair and two other directors appointed annually on the recommendation of the board chair.

Human Resources
The Human Resources Committee is responsible for assisting the board with respect to all matters relating to human resources, ensuring sound human resources policies and practices are in place and are consistent with First West’s values, vision, risk appetite and strategic plan. The committee consists of not less than three and not more than five members. Committee members and the committee chair are appointed by the board on the recommendation of the board chair.

Risk, Investment and Loan
The Risk, Investment and Loan Committee is responsible for fulfilling the statutory duties related to investments and lending of financial institutions detailed in Section 135 of the Financial Institutions Act, recommending board approval of and overseeing the credit union’s risk appetite and enterprise risk management framework, reviewing and recommending to the board for its approval and filing with FICOM written investment and loan policies for the credit union and its subsidiaries, which the committee considers consistent with the Financial Institutions Act prudent standards and within the credit union’s investment and loan strategy. The committee consists of a minimum of three members elected by the board on the recommendation of the board chair. At least one member of the committee shall be an officer of the credit union.

Related Resources

• Audit and Conduct Review Committee Charter
• Governance and Nominations Committee Charter
  • Nominations Task Force
• Government Relations and Partnership Committee Charter
• Human Resources Committee Charter
• Risk, Investment and Loan Committee Charter

The Tru Cooperative Bank's board’s focus on effectiveness, renewal and diversity ensures the board successfully upholds and fulfills its leadership and oversight responsibilities to members. It also ensures the board remains abreast of changes in the financial services industry, government relations and the credit union’s evolving strategic direction and that its members as a whole possess the qualities, attributes, experience and skills required to effectively steward the organization.

This process begins by identifying the key characteristics desired of directors. It continues with the board regularly monitoring its effectiveness and the effectiveness of individual directors through formal and informal evaluations. Where opportunities are identified to improve effectiveness, directors are supported through ongoing education and development.

The board also focuses on continually renewing itself, replacing directors who retire or unexpectedly resign or changing the board’s makeup to help it achieve long-term success and better cope with changes to the internal and external business environment.

Finally, the board recognizes that diversity is an essential element in attracting high-calibre directors, maintaining a high-functioning board and building a competitive advantage. The board considers diversity in determining the optimum composition of the board and its committees and takes steps to ensure its membership is balanced appropriately.

Related Resources

• Board Effectiveness and Renewal
• Board Equity, Diversity and Inclusion Policy

Like all governing bodies, the First West board of directors is guided by a number of important policies. And as a credit union, First West has a set of formal rules. The rules and some of the most important policies include:

Tru Cooperative Bank's Rules
All credit unions are required to have a set of rules that govern its conduct. The rules include high-level guidance on how memberships may be acquired or withdrawn, how shares and deposits are treated, how borrowing and lending is conducted, how directors are elected, how general meetings are conducted and more.

Tru Cooperative Bank Bylaws (effective once First West is federally regulated) – approved by its members in January 2026.

The rules include high-level guidance on how memberships may be acquired or withdrawn, how shares and deposits are treated, how borrowing and lending is conducted, how directors are elected, how general meetings are conducted and more as a federally regulated credit union.

First West Credit Union Bylaws amendment (effective once First West is federally regulated) – currently under member consideration

Code of Conduct and Conflict of Interest Policy
This policy outlines the standards of conduct imposed by law, provides guidelines for honest and ethical conduct and offers guidance to help directors recognize and deal with ethical issues that may arise during their tenure, and defines conflicts of interest that may arise and how conflicts must be disclosed and managed.

Related Resources

• First West Rules – 2018
• Tru Cooperative Bank Bylaws – effective once First West is federally regulated
• Code of Conduct and Conflict of Interest Policy

How would you like to make a difference to your credit union and your community?

We are always looking for well-qualified and experienced members who are interested in standing for election to the board.  Generally, First West is seeking directors with a board range of business knowledge and depth of experience, as well as an understanding of the credit union’s strategic direction, principles and values. Potential candidates should be able to demonstrate and provide the ability to:

• Deal with business, financial and social issues at a corporate level
• Think critically, problem-solve creatively and work on a team
• Devote the necessary time to prepare for and attend board and committee meetings and other related activities

To ensure the board may fulfill its fiduciary duty and oversee the credit union effectively on behalf of members, each year the board identifies general characteristics, specific skill and experience requirements and desired diversity perspectives.

In 2026, the board specifically sought candidates with the following:

• Strategic Financial Oversight
• Risk Management
• Technology Driven Evolution
• People & Culture

In addition, possession of director accreditation such as ICD.D or C. Dir or other designation is considered an asset.

The Board seeks to attract a diverse array of high-calibre candidates in accordance with  First West’s Board Equity, Diversity and Inclusion Policy, and recognizing that competence is paramount, the board is particularly seeking expressions of interest
from:
• Women
• Indigenous Peoples
• Other equity deserving groups

Related Resources

• Individual Director Position Description
• 2026 Nominations and Election Package

First West recognizes that strong corporate governance is a key ingredient to an organization’s success.  First West aspires to attract and retain the best directors possible and pay them commensurate with the level of risk, expertise, and expected contribution.

Director compensation
Directors are expected to devote considerable time and energy to fulfilling their obligation to oversee the credit union on behalf of members. Each year, directors are required to attend quarterly board meetings, a budget meeting, planning sessions and a number of other planned and unplanned special meetings. In addition, each director is required to serve on at least two board committees, to travel as necessary and to prepare thoroughly for each meeting.

Compensation is set at a rate comparable with large credit unions, regional financial institutions and publicly traded companies of similar size. Director compensation is set by the board on the advice of an independent panel of members, which meets no less than every three years. The compensation panel most recently met in early 2024 and a new policy was approved by the board in June 2025.

Director compensation includes:

• Annual retainers of $42,994 for directors, $48,843 for the board vice-chair and $88,517 for the board chair. The chairs of the Audit and Risk Management Committee and Risk, Investment and Loan Committee receives an additional retainer of $11,695 and the chairs of other committees receive additional retainers of $5,849.
• Directors are paid an annual retainer that compensates them for the board and committee meetings they attend (regardless of number and format, whether in-person or by conference call), system meetings, community events, the credit union’s annual general meeting, First West Foundation meetings (if applicable) and other duties related to their roles.
• Directors are paid a set travel fee of $500 for travel over four hours when they travel to and from Board and Committee meetings, or other board duties as requested of the Director. When Directors are required to travel extraordinary time or distances to carry out their duties (as determined at the discretion of the Board Chair or a relevant Committee Chair), the travel fee is doubled. Travel fees are not paid for travel within a director’s home region or to and from community or First West social events.

Related Resources

• Director Compensation and Expense Policy
• 2024 Board Attendance and Remuneration

Elections are held annually, with directors typically serving three-year terms. A call for nominations is issued to all credit union members in early December with those interested in standing for election asked to complete and submit nominations forms.

The nomination form advises candidates of the significant skills and experience the credit union is specifically looking for and encourages expressions of interest from candidates who reflect a diversity of ages, genders, geographical locations and ethnicities/cultures.

All nominees are interviewed by the board’s Nominations Task Force to assess their skills and experience and determine the value they could bring to the board if elected. Candidates who possess the characteristics sought by the board are endorsed, though all candidates, endorsed or not, are welcome to stand for election.

A few weeks before the annual general meeting, members are sent a notice that offers information on the candidates, along with instructions on how to vote. The voting period typically runs for about two weeks, and closes before the annual general meeting. Results are announced at the annual general meeting, posted on the credit union’s websites and in all branches.

Voting is currently conducted online and mobile (though First West’s online and mobile banking service), in credit union branches using in-branch tables. All voting takes place before the annual general meeting and results are announced at the AGM.

The Notice of Annual General Meeting was sent out to all eligible members either by direct mail or email on or around April 4, 2025 advising that First West will host its 2025 Annual General Meeting online on Tuesday, May 6 beginning at 5:00 PM PT sharp.

If you are interested in viewing our 2025 AGM proceedings, you can view it here.

We are always looking for qualified individuals who would be interested in filling future vacancies on our board of directors. As a director you would be part of a dynamic team responsible for shaping the organization’s strategic direction and ensuring appropriate processes and controls are in place to identify, manage and monitor applicable risks. You would protect and uphold the credit union’s values, exercising judgment with honesty and integrity. You value respect and diversity and appreciate a variety of views crucial to good corporate governance.

If you are interested in learning more about being a director of First West Credit Union, please email governance@firstwestcu.ca.

Compensation is set at a rate comparable with large credit unions, regional financial institutions and publicly traded companies of similar size. In accordance with First West’s rules, director compensation is set by the board on the advice of an independent panel of members, which meets no less than every two years.  The last compensation review was conducted in the spring of 2024.

Director compensation includes:

• Annual retainers of $42,994 for directors, $48,843 for the board vice-chair and $88,517 for the board chair. The chairs of the Audit and Risk Management Committee and Risk, Investment and Loan Committee receives an additional retainer of $11,695 and the chairs of other committees receive additional retainers of $5,849.
• Directors are paid an annual retainer that compensates them for the board and committee meetings they attend (regardless of number and format, whether in-person or by conference call), system meetings, community events, the credit union’s annual general meeting, First West Foundation meetings (if applicable) and other duties related to their roles.
• Directors are paid a set travel fee of $500 for travel over four hours when they travel to and from Board and Committee meetings, or other board duties as requested of the Director. When Directors are required to travel extraordinary time or distances to carry out their duties (as determined at the discretion of the Board Chair or a relevant Committee Chair), the travel fee is doubled. Travel fees are not paid for travel within a director’s home region or to and from community or First West social events.

Related Resources

• Director Compensation and Expense Policy

To contact the board, please email governance@firstwestcu.ca.