Get in touch
Contact our divisional and affiliated brands
Media Inquiries
Contacts for media
We welcome members of the media to contact our media relations team
Complaint resolution
Our approach to resolving member complaints
At Tru Cooperative Bank, formerly First West Credit Union, we value feedback and are committed to investigating all complaints we hear about our products or services. If you’re dissatisfied, we want to hear from you. Please follow these Complaints Handling Procedures to submit your complaint.